Retail Advisers & Consumer Finance

Practical regulatory support for financial advisers, mortgage brokers, and consumer finance providers

We provide practical IFA compliance support for financial advisers, mortgage brokers, and consumer finance firms. With Consumer Duty reshaping expectations for retail outcomes, firms need compliance frameworks that deliver good client outcomes while remaining operationally manageable.

Our consultants understand the commercial realities of retail advice businesses and help build proportionate compliance arrangements that work in practice.

Sector Overview

Retail advisers and consumer finance firms operate under intense FCA scrutiny of client outcomes. Consumer Duty has raised expectations across the advice process, from product selection to ongoing service. The FCA continues to focus on suitability, fees and charges, and vulnerable customer treatment.

Whether you operate as an IFA network, directly authorised adviser, mortgage broker, or consumer credit provider, our IFA compliance support helps you meet regulatory expectations while running an efficient business.

Sector-Specific Challenges

Retail advisers and consumer finance firms we work with commonly face:

Implementing Consumer Duty across the advice and distribution process
Building robust suitability assessment and file checking procedures
Meeting vulnerable customer identification and support requirements
Managing financial promotions across digital and traditional channels
Satisfying ongoing service and annual review obligations
Supporting PI insurance renewals and run-off arrangements
Responding to FOS complaints and FCA information requests

We help firms tackle these sector challenges proactively, reducing risk and improving operational confidence.

HOW WE HELP

Day-to-day regulatory guidance, compliance troubleshooting, and expert technical support.

We provide practical help for compliance teams, senior leaders, and firms seeking authorisation or ongoing regulatory peace of mind.

Our advice is always practical, proportionate, and rooted in regulatory reality – ensuring that compliance becomes a source of confidence, not complexity.