LC Podcast Interrogating and Analysing Data in Financial Services






Introduction The FCA’s Consumer Duty has had a significant impact on the SMCR. It has: First: great emphasis on culture and conduct The Consumer Duty emanates in part from The Consumer Principle, Principle 12, which requires firms to ‘act to…

The new Consumer Duty has ushered an era marked by elevated standards, better transparency, and a renewed emphasis on trust. Previously, firms simply needed to demonstrate to the regulator that they had followed the regulatory signposts even if customers didn’t…

Every transformative journey, no matter how well-intentioned and well-informed, has its blind spots. Recognising and addressing these is not just a necessity but a duty as the name Consumer Duty infers. Firms need to do this to not only meet…

“At the heart of systems thinking lie three deceptively simple concepts: stocks and flows, feedback loops, and delay. They sound straightforward enough, but the mind-boggling business begins when they start to interact. Out of their interplay emerge many of the…


Introduction Understanding the role and responsibilities of various individuals across your firm is crucial. MRTs (Material Risk Takers) and SMFs (Senior Management Functions) both wield the greatest influence over a firm’s risk profile or its managed assets. Each of these…