Susana Eddy
CASS Specialist
Susana is a specialist in regulation and governance. She has over 15 years of experience in financial services. Her sector knowledge includes investment management, fintech, and insurance. During her career, she has worked at organisations like Deloitte, BlackRock, FNZ, and NFU Mutual. At these companies, she delivered regulatory oversight, built compliance frameworks, and managed operational risk.
Along the way, Susana has led key regulatory change projects. Additionally, she managed audit and assurance activities. This meant she supported firms in meeting UK regulatory requirements. She has developed and put in place governance structures, introduced oversight processes, and improved risk reporting.
Furthermore, Susana has chaired internal committees and written board reports. She has also supported supplier evaluations as part of regulated procurement. In addition, she has created and delivered training sessions on regulatory topics. She contributed to new policies and procedures. Working closely with both internal and external stakeholders, she has assessed and raised standards of compliance with FCA rules.
Example Engagements
Regulatory Compliance & Risk Oversight: Advising on UK regulatory frameworks including client assets (CASS), safeguarding, SM&CR, and operational risk; supporting the design and maintenance of governance and control environments.
Governance, Reporting & Audit: Chairing oversight forums, preparing board-level reporting, managing regulatory risk registers, and supporting internal and external audits, including remediation and control enhancements.
Third-Party Oversight & Assurance: Leading supplier due diligence and RFP processes; assessing outsourced provider compliance with regulatory expectations and operational standards.
Training, Policy & Stakeholder Engagement: Developing regulatory training programmes, drafting internal policies and procedures, and working with senior stakeholders to embed regulatory requirements across business functions.
Expertise: Strong working knowledge of FCA CASS rules, with direct experience in reconciliations, CMAR, Resolution Pack, breach management, client asset operations, and risk and control matrices.
Published Articles